Refund Policy

Last updated: January 11, 2026

1. Satisfaction Guarantee (30 Days)

If within 30 days of delivery the report does not provide actionable clarity for a real strategic conversation, you may request a refund and 100% of the amount paid will be refunded.

2. How to Request a Refund

Send an email to analyzer@kaistrategylab.com with:

• Name and email used for the purchase
• Approximate date of purchase
• Transaction ID or receipt (if available)

3. Feedback (Optional)

We may request brief feedback to help us improve, but the refund is not conditioned on justifying your decision.

4. Refund Method and Timing

The refund will be processed through the same payment method whenever possible. Exact timing may vary depending on the financial operator and the payment method's validations.

5. Withdrawal (Colombia)

For distance purchases, statutory withdrawal provisions and their exceptions may apply depending on the type of service and its execution. This policy offers an additional 30-day commercial guarantee.

6. Fraud or Abuse

We may decline requests where there is reasonable evidence of fraud or abuse (for example, resale or malicious use of the deliverable).

This is a courtesy translation provided for convenience. The Spanish version of this document is the legally binding one and prevails in case of any discrepancy. View the Spanish version